Joe's Crab Shack

4901 Stelton Road - Hadley Center
South Plainfield, NJ 07080

I don't think I have ever before complained to a manager about the service at a restaurant.

My expectations for the new Joe's Crab Shack were high--we LOVED the Joe's in Lawrenceville, and I've been trying to persuade my husband to make the 45 minute drive... pretty much since we moved from 25 minutes away to 45.

This location has been jamming fairly constantly since it opened a few weeks ago. As a result, I called before we left the house to see if there was a wait, and if there was, to put our name on the list. I was told there was no wait.... sweet! Away we went. Ten minutes later, we arrived to a fairly full parking lot and people standing outside. Any number of variables for those two, so in we went. We were told there was a 20-30 minute wait. Um, ok... not sure how, in ten minutes, they went from no wait to 20-30, but ok.

I sat and waited for our table (this location has more waiting area seating than the Lawrenceville one, which is a big plus) while the boys went to check out the playground area in the back. My husband texted me that there were tons of empty tables...weird, but ok.

Thirty five minutes later and we were seated. Hooray! (We ended up being seated at one of the empty tables my husband had seen 10 minutes before)

We waited a good give minutes before anyone said, "I'll be right with you," and then another good five minutes before she came again to take our drink order (we also placed our food order at that time). It probably took 10 minutes from there to get our drinks, none of which came from the bar. She came back to tell us they did not have milk as she said they did, and that the kid's meal comes with a side... about 10 minutes after taking our order. To her credit, somewhere in there, she had to do a dance.

Luckily for us, our two year old was in great spirits, was enthralled by the dancing, and was entertained by a shark that came with one of our fellow diners' drink.

When our food arrived, it looked really good. We had no silverware, and waited for it for several minutes. Ahh, the food was outstanding! The Boy DEVOURED his mac and cheese--clearly, someone was hungry.

As my husband finished his bucket of crabs, I asked for the check. Again, a really long wait.

Every step of the service took an extraordinarily long time. We finally left the restaurant 2 hours after arriving. I'm not saying I expect the food to be McDonald's fast, but am hour and a half of sitting at a table, for two fast eaters and a hungry little boy, is pretty long. There's no doubt about it--the food at Joe's Crab Shack is very good. It's not, however, so good to be worth the poor service as they're working out the new restaurant kinks.

So, our trip to Joe's was disappointing, although perhaps it was just a one off...maybe they were understaffed (although it appeared that they had bus people as well as runners, so the servers' responsibilities seemed to be drinks, orders, bills, and performing the dances) or it was just a bad night. But, we probably won't be going back to Joe's until it's clear the lines have died down a LOT.